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Privacy Policy

Transparency and protection of your personal data are important to us. Here you can learn how we handle your data.

Table of contents

1. Controller2. Types of data processed3. Purposes of data processing4. Data processing on our website5. Cookies and tracking technologies6. Third-party services7. Storage period8. Your rights9. Data security10. Changes to this privacy policy

1. Controller

Responsible for data processing

bambergtaxi Harald Kersten König-Konrad-Str. 4 96049 Bamberg Germany Phone: 0951 / 20 80 468 Email: bestellung@bambergtaxi.de VAT ID: DE176915544

2. Types of data processed

Personal data

We process the following categories of personal data:

Contact data (name, phone number, email address)
Address data (pickup location, destination)
Booking data (date, time, ride details)
Payment data (payment method, billing data)
Technical data (IP address, browser information)
Usage data (website behavior, preferences)

3. Purposes of data processing

Legal bases and purposes

Contract performance (Art. 6 para. 1 lit. b GDPR)

  • Providing taxi rides
  • Communication about bookings
  • Billing and payment processing
  • Customer service and support

Legitimate interests (Art. 6 para. 1 lit. f GDPR)

  • Website optimization and security
  • Fraud prevention and security
  • Business process optimization
  • Direct marketing (with right to object)

Consent (Art. 6 para. 1 lit. a GDPR)

  • Cookies and tracking technologies
  • Newsletters and marketing emails
  • Analytics tools (Google Analytics, Hotjar)

Legal obligation (Art. 6 para. 1 lit. c GDPR)

  • Tax retention obligations
  • Commercial record-keeping

4. Data processing on our website

Automatic data collection

When you visit our website, the following data is collected automatically:

IP address of the accessing device
Date and time of access
Name and URL of the retrieved file
Website from which access is made (referrer URL)
Browser used and possibly the operating system
Name of your access provider

Server log files

These data are stored in server log files and serve to ensure the functionality of the website, IT security and optimization of our services. The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interests).

5. Cookies and tracking technologies

Cookie categories

Necessary cookies

  • Session cookies for website functionality
  • Cookie settings and preferences
  • Security cookies to protect against attacks

Functional cookies

  • Saving language settings
  • Convenience features and usability

Analytics cookies (only with consent)

  • Google Analytics for website analysis
  • Hotjar for user behavior analysis
  • Performance monitoring

Marketing cookies (only with consent)

  • Facebook Pixel for targeted advertising
  • Google Ads conversion tracking
  • Remarketing features

Cookie management

You can change your cookie settings at any time via our cookie banner or in your browser settings. Necessary cookies cannot be disabled because they are required for the basic functions of the website.

6. Third-party services

Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies and sends data to Google servers in the USA. We have enabled IP anonymization and concluded a data processing agreement with Google.

View privacy policy

Hotjar

Hotjar helps us understand how users use our website. Hotjar collects anonymized usage data and creates heatmaps. The data is processed in the EU.

View privacy policy

Facebook Pixel

We use Facebook Pixel for targeted advertising. This tool allows us to show relevant ads on Facebook. Use is only with your consent.

View privacy policy

EmailJS

We use EmailJS for the contact form to send emails securely. Your data is transmitted in encrypted form.

View privacy policy

7. Storage period

General principles

We store personal data only as long as necessary for the respective purposes or as required by statutory retention periods.

Booking data: 10 years (tax law retention period)
Contact form data: 2 years or until deletion request
Website logs: 30 days
Cookie data: Depending on cookie type (see cookie policy)
Marketing data: Until consent is withdrawn

8. Your rights

Data subject rights under GDPR

You have the following rights regarding your personal data:

Right of access (Art. 15 GDPR)

  • Right to information about processed data and purposes

Right to rectification (Art. 16 GDPR)

  • Right to correct inaccurate or incomplete data

Right to erasure (Art. 17 GDPR)

  • Right to deletion of your data under certain conditions

Right to restriction (Art. 18 GDPR)

  • Right to restrict processing

Data portability (Art. 20 GDPR)

  • Right to receive your data in a structured format

Right to object (Art. 21 GDPR)

  • Right to object to processing based on legitimate interests

Withdrawal of consent (Art. 7 GDPR)

  • Right to withdraw consent at any time

Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority about our processing of personal data.

9. Data security

Technical and organizational measures

We use appropriate technical and organizational measures to protect your data:

SSL/TLS encryption for data transmission
Secure server infrastructure with regular updates
Access restrictions and authorization concepts
Regular security audits and backups
Staff training on data protection
Incident response procedures for data breaches

10. Changes to this privacy policy

Currency

This privacy policy is currently valid as of January 2024. Due to the further development of our website and services or changes in legal or regulatory requirements, it may be necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time at https://bambergtaxi.de/datenschutz.

Data protection officer / contact

If you have questions about data protection or exercising your rights, please contact: Harald Kersten König-Konrad-Str. 4 96049 Bamberg Phone: 0951 / 20 80 468 Email: bestellung@bambergtaxi.de We will process your request promptly and at the latest within one month.

0951 / 20 80 468bestellung@bambergtaxi.de

Last updated: January 2024 • Version 1.0