General
Terms & Conditions
Transparent rules for our taxi services
1. Scope
Scope of these terms
These Terms and Conditions apply to all transport services of bambergtaxi, owner Harald Kersten, König-Konrad-Str. 4, 96049 Bamberg. They govern the contractual relationship between the passenger and our taxi company.
Supplementary provisions
In addition, statutory provisions apply, in particular the Passenger Transport Act (PBefG), the Ordinance on the Operation of Motor Vehicle Companies in Passenger Transport (BOKraft) and the local taxi tariff regulations of the City of Bamberg.
2. Conclusion of contract
Booking and confirmation
The transport contract is concluded when we accept the transport order. Bookings can be made via:
Advance bookings
Advance bookings are confirmed by us via phone, email or SMS. An advance booking is binding once we have confirmed it. We recommend booking at least 24 hours in advance, especially for airport transfers and peak times.
Immediate rides
For immediate rides (spontaneous booking), the contract is concluded by boarding the taxi.
3. Services and prices
Transport service
We undertake to transport the passenger properly from the specified pickup address to the desired destination. Transport is carried out with suitable, roadworthy and clean vehicles by qualified and reliable drivers.
Pricing
Prices are based on the current taxi tariff regulations of the City of Bamberg. The fare consists of:
Fixed and flat rates
For certain routes (e.g., airport transfers) we offer fixed prices on request. These are agreed bindingly before the trip and differ from the taximeter price. The lower price applies.
Additional costs
The following additional costs may apply:
4. Payment terms
Payment methods
Payment is due immediately after the ride. The following payment methods are accepted:
Due date
The fare is due immediately after the ride. For invoice customers, the payment term is 14 days from the invoice date. In the event of late payment, interest of 9 percentage points above the base rate will be charged.
Receipt
Upon request, the passenger receives a proper receipt with all required details. For electronic payments, a receipt is generated automatically.
5. Passenger obligations
Behavior during the ride
The passenger is obliged to behave appropriately:
Special luggage and animals
The following rules apply to special luggage and animals:
Punctual arrival
For advance bookings, the passenger must be ready at the agreed pickup location at the agreed time. The driver typically waits 10 minutes free of charge. After that, waiting time may be charged according to the taximeter.
Correct information
The passenger is obliged to provide correct information regarding:
6. Cancellations and changes
Cancellation by passenger
Pre-booked rides can be cancelled free of charge:
Booking changes
Changes to pickup time, pickup location or other booking details are possible free of charge up to 2 hours before departure. Short-notice changes after this time may incur additional costs.
Cancellation by us
We reserve the right to cancel a booking:
Refunds
If we cancel, a full refund of any amounts paid will be made within 7 business days.
7. Liability and warranty
Our liability
We are liable according to the legal provisions of the Passenger Transport Act and BOKraft:
Exclusion of liability
Our liability is excluded for:
Insurance coverage
All our vehicles have the legally required insurance coverage in accordance with § 21 PBefG. In addition, there is extended business liability insurance.
Lost property
Items forgotten in the vehicle are kept for 4 weeks. Return is subject to a processing fee of €15. Perishable goods cannot be stored.
8. Data protection
Handling of personal data
The protection of your personal data is important to us. We process your data solely to provide the transport service and in accordance with GDPR.
Further information
You can find detailed information on data protection in our separate privacy policy.
Privacy policy9. Special conditions
Airport transfers
Special conditions apply for airport transfers:
Group rides and events
For group rides and event services:
Medical rides
For medical rides with a doctor’s prescription:
10. Final provisions
Severability clause
If individual provisions of these terms are or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the invalid provision.
Applicable law
The law of the Federal Republic of Germany applies exclusively. The UN Convention on Contracts for the International Sale of Goods is excluded. Jurisdiction is Bamberg, provided the customer is a merchant, legal entity under public law or special fund under public law.
Dispute resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. The European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr/
Changes to these terms
We reserve the right to change these terms at any time. The current version is available on our website. Existing customers will be informed in good time about significant changes. Continued use of our services after changes constitutes acceptance of the new terms.
Contact for terms questions
If you have questions about these terms, please contact:
bambergtaxi
Harald Kersten
König-Konrad-Str. 4, 96049 Bamberg
Important note
These terms are part of every transport contract with bambergtaxi. By booking a ride you accept these conditions. Additionally, the legal provisions of the Passenger Transport Act (PBefG) and the local taxi tariff regulations of the City of Bamberg apply.
Version: January 2024 • Version 1.0
Questions about the terms?
We are happy to help and answer your questions about our terms and conditions